CHATTERBOX is the most cost-effective platform for subscriber self-service. Combining Interactive Voice Response (IVR), Mobile, Web & SMS, CHATTERBOX serves hundreds of newspapers who choose to save money; confident that subscribers are experiencing the best customer service.
Cloud (SaaS) Platform
A completely load balanced and geographically redundant Customer Service Automation platform developed specifically for newspapers.
Our SaaS platform bundles the telephony component with a fully integrated, proven, state of the art IVR, Outbound Calling and Email, Transactional Web Services, Mobile Applications, Dispatch Paging, Carrier and Distributor tools.
Completely PCI-DSS Compliant credit card workflow for IVR.
A locked down and fully redundant SaaS solution with real-time backup and fail-over in a segregated environment that securely interfaces with the industry's leading tokenization providers.
Mobile & SMS
Modern print subscribers don’t necessarily want to place a telephone call for customer service so why force them?
ISD offers mobile web apps as well as SMS and Facebook Messenger integration so that subscribers can initiate and complete transactions, including a circulation host update, using text or your social media page.
Inbound IVR Self-Service
Mobile and Web Self-Service
SMS/Text and Artificial Intelligence
Our Commitment To You...
ISD invented newspaper IVR in 1987 and we continue to develop new solutions exclusively for this market. We're ready to share our experiences with you and to listen and learn from the experts - our customers.